Competitive Capability for Strategic Alliances †MyAssignmenthelp

Question: Discuss about the Competitive Capability for Strategic Alliances. Answer: Introduction Culture is considered as one of an important determinant of ones personal background. Making practical usage of intellect for responding to the surrounding events reflects the cultural intelligence of the individuals. Capability of the individuals in making this usage enhances their personality, setting a positive image in the minds of the neighbors, peers and relatives (Groves, Feyerherm Gu, 2015). At some point of time, the people are exposed to some circumstances, where they fail to expose their cultural intelligence. Herein lays the importance of safer spaces, which assures the individuals regarding their safety, security and privacy. This assurance enables the individuals to expose their cultural intelligence without the hesitation of being deceived (Ang Dyne, 2015). This report attempts to enhance the clarity of the readers in terms of the dynamics of cultural intelligence, through the means of video presentation. Culture includes both the positive and the negative connotations. Positive aspect includes the cultural diversity, which reflects the presence of employees in a workplace from different socio-cultural background. Along with this, one of the other examples of cultural diversity includes partnership working among the employees. However, instances of conflicts, discriminations and harassments destroy the positivity of culture. As a matter of specification, this negativity snatches the job security from the employees (Yitmen, 2013). This deprivation creates hesitation among the employees regarding the efficient execution of the allocated roles and responsibilities. Apart from this, this deprivation makes the employees feel inferior within the workplace environment. Herein, the safety, security and privacy of the jobs are nullified. Taking into consideration the workplace scenario of Fawlty Towers expands the scope and arena of this report. Moreover, analysis of the workplace issues through the means of real life examples helps the businesspersons to relate with the issues, which they encounter in the process of executing the business activities. BBC program reference makes the production of this report authentic, which reduces the chances of plagiarism and collusion (Youtube.com, 2017). The assignment refers to the video named Handing complaints 2, series 1. This program has been aired in BBC. The video has been uploaded in YouTube, which has 385, 947 views. The video is the second series, where the setting is the workplace of Fawlty Towers. The scene depicts the entrance of one of the visitors in the hotel and the manager has arranged for a car, so that he can have a quality time (Youtube.com, 2017). The visitor is happy with the cheque payment and finally bids farewell. Meanwhile, the manager order one of the staffs to clean the room for the guest. On the other hand, the manager would look into repairing the defective cheque payment. The video also shows the transaction between a guest and a taxi driver regarding paying back the accurate change. Here, the polite nature of the taxi driver in terms of telling the actual address of hotel is noteworthy in terms of the stable relationship between the customers and the employees. The video also shows the misunderstandin g between the manager and one of the guest regarding giving a wrong room (Youtube.com, 2017). From the video, communication between the employees, management and the guests can be reflected. This triangular relationship is the story of all the workplace, where the managers levy orders and the employees are bound to follow these orders and instructions. At the entrance of the guest in the hotel room, the manager could have said that the cheque acceptance is defective for some time and it is being looked after. This would have assured the guest regarding the conscious attitude of the personnel towards the needs of the customers (Youtube.com, 2017). Instead, after the guest leaves, the manager engages in repairing the cheque payment system after giving orders to one of the staffs to clean the room. This attitude contradicts the transparency, which is required for gaining the trust, dependence and loyalty of the customers. On the other hand, the conversation between the taxi driver and the guest is the example of the true essence of communication, which needs to be maintained bet ween the personnel and the customers (Dyne, Ang Tan, 2017). The interactions shown in the video also reflects the conglomeration of employees and managers from different socio-cultural backgrounds. The body language of the hotel managers seems inappropriate in terms of creating a positive image in the minds of the customers (Youtube.com, 2017). The theme of the video is workplace communication. Instead of the machine environment of the companies and organizations, the setting is a hotel for the first few minutes. This setting can have several connotations-positive and negative. The segments of the section can be related to the aspect of ensuring the wellbeing of the customers. This is because the personnel of different segments entertain the queries of the guests in the hotel (Groves, Feyerherm Gu, 2015). These segments can be considered safer, provided the personnel make practical usage of the learnt skills and abilities. In the later part of the video, the setting changes to outside, where the taxi driver interacts with the guest who intends to visit the hotel (Youtube.com, 2017). In the video, the body language of the personnel seems inappropriate in terms of their maturity needed in the workplace. However, there are exceptions. The front office manager talks over the phone as the video begins. This telephonic conversation contradicts the aspect of face-to-face communications, where the person on the other end cannot see the reactions of the person on this end. This can generate misunderstandings, leading to negative results in the execution of the business activities. Apart from this, the scene, where the manager orders one of the employees to clean the room depicts a matured and professional attitude, which is expected from the managers (Youtube.com, 2017). Countering this, the instance of concealing the case of defective cheque payment system from the guest contradicts the inner essence of workplace body language. According to Holley Steiner, (2005), students need to be prepared for making effective penetration to the workplace. Countering this, the personnel, who are expected to expose rational behavior, fail, in spite of having received quality education and training. Herein, the inappropriateness of the body language, as shown by the personnel of Fawlty Towers attains great value. The word safe can be correlated with the prospective environment of training, which becomes insecure in terms of the workplace due to the instances of conflicts, harassments and discriminations. Training or coaching is the path to workplace for the students. Delving deep into the counter argument, similarity is excavated in terms of the teacher-student relationship and manager-employee relationship. The instructions levied by the teachers and the managers are common in both school and workplace (Holley Steiner, 2005). Communication attains an important position in the video. As the video begins, a lady front office manager is seen talking over the phone. This reflects one of the types of workplace communication. Telephonic conversation acts as an address for the queries possessed by the customers. The instance where the manager instructs the employee to clean the room aligns with the usual workplace communication between a manager and an employee. Obedience here is an important aspect in order to maintain the decorum of the internal environment of the workplace (Youtube.com, 2017). On the other hand, concealing the aspect of defective cheque payment destroys the transparency in the business activities. This adds a negative connotation to workplace communication. The polite and courteous attitude of the taxi driver turns the negativity into a positive one. Critical reflection of the video The hustle and bustle of the hotel is missing in the video. However, the sounds of the traffic affirm the location of the hotel. The entrance might not be like a five star hotel; however, the wooden nameplate of the hotel is enough for the guests to recognize. Providing options to the guests regarding the room preference reflects the conscious approach of the personnel of Fawlty Towers towards the wellbeing of the guests. On the other hand, the warm gesture of thank you enhances the stability in the relationship between the personnel and the customers (Youtube.com, 2017). In most of the cases, this reciprocation is missing, which generated misunderstandings, conflicts, discriminations and harassments. Communication over phone is backdated in terms of the modern means of communication. However, running in loss might have been one of the causes for not adopting latest and modern communication channels. Verbal communication between the manager and employee results in the achievement of easy understanding of the orders and instructions. Concealing the defective system destroys the stability in the relationship between the employees and the managers, leading to conflicts and misunderstandings (Youtube.com, 2017). Typical example of this is the instance where the manager engages the staff to clean the room for the guest, so that he can look into the repairment of the cheque payment. Countering this, it can also mean that the manager would make the cheque payment, keeping the staff busy. This enhances the safety, security and privacy of the managerial works. If the staff had revolted against the managers instruction, he would have been fired. This is the common practice adopted by the workplaces to punish the disobedient employees. This termination can also reflect the lack of understanding and oriental approach towards the performance of the employees. Herein, the post of the managers attains an interrogative parameter in terms of handling the business activities in an efficient and effective manner (Youtube.com, 2017). Personnel like the taxi drivers are an asset for the company. Polite and courteous behavior to the customers would help the company personnel to achieve large scale customer satisfaction. Along with this, it would also enhance the brand image of Fawlty Towers. Practical application of the learnt skills reflects the collaborated significance of cultural intelligence and capability of the personnel in terms of reaching to the benchmark level of performance. Recommendations Using social media would act as a technological advancement for Fawlty Towers. This would upgrade the network chain of the company. Uploading the news and images of the recently uploaded services on the websites and social networking sites would help the personnel to reach to large number of audiences (Bogilovi? kerlavaj, 2016). However, the stakeholders and shareholders need to be provided with the access to log into these websites. Within this, ensuring the security of the customers would be an important aspect. This could be done by installing security software in the profiles of the stakeholders. This access would help the guests to make online bookings, which would ease the process. The guests would just enter the hotels, complete the formalities and reach the booked rooms. Along with this, organizing training for the employees would help the personnel to enhance the productivity. This training would enhance the clarity of the employees regarding the basic ways and means to achieve customer satisfaction. Moreover, training would enhance their cultural intelligence, making them capable for generating customer-centric business. Herein lays the correlations of the reviews by Holley Steiner. This is because the managers need to provide safe and comfortable working environment for the employees, so that they an expose their hidden talents. Upgrading the standards and quality of the taxis and room accessories would helps the personnel of the hotel to achieve large-scale customer satisfaction. Here, the means of survey and feedback finds relevancy (Li, Mobley Kelly, 2013). Conclusion This assignment provides an insight into the aspect of cultural intelligence and capability from the business perspective. The video of Fawlty Towers is used as an example, which acts as a lesson for the businessperson in terms of exposing the appropriate attitude towards the customers. The recommendation of training is one of an efficient means, which can be used for invoking the intelligence of the employees. Along with this, taking post-training tests helps the managers to evaluate the capability of the employees to make practical application of the learnt skills and abilities for executing the allocated duties and responsibilities. References Adair, W. L., Hideg, I., Spence, J. R. (2013). The culturally intelligent team: The impact of team cultural intelligence and cultural heterogeneity on team shared values.Journal of Cross-Cultural Psychology,44(6), 941-962. Ang, S., Van Dyne, L. (2015). 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(Director), Fawlty Towers, Communication Problems, Handling Complaints, Season 2 Episode 1, (1979, Feb 19). Fawlty Towers, Communication Problems, Handling Complaints, Season 2 Episode 1 (BBC Television program) Retrieved 13th October 2017 from https://www.youtube.com/watch?v=6_cDmwlbVkg